Social Media Society
“When I met you it was love at first sight — you know me inside and out, and I trust you like no other. Won’t you be my Facebook legacy contact?”
— Valentine’s Day cards of the future (an @EstherK prediction)
Since my mother died in May 2011, I’ve written extensively (including on Modern Loss) about the digital footprints that our loved ones leave behind. These legacies can be painful or funny, or sometimes both. Over the past few years, Facebook has offered “a basic memorialized account which was viewable, but could not be managed by anyone.” Many never transitioned the pages of the dearly departed into any kind of internet Valhalla, because it’s just too final, or sometimes, because we didn’t know how.
But right before Valentine’s Day this year, the tidings arrived from the Facebook newsroom — now people can treat the content they’ve created in their digital lifetime as a legacy, and designate an appropriate guardian for that legacy. Introducing the “Legacy Contact”:
[…] people choose a legacy contact — a family member or friend who can manage their account when they pass away. Once someone lets us know that a person has passed away, we will memorialize the account and the legacy contact will be able to:
1) Write a post to display at the top of the memorialized Timeline (for example, to announce a memorial service or share a special message)
2) Respond to new friend requests from family members and friends who were not yet connected on Facebook
3) Update the profile picture and cover photo
If someone chooses, they may give their legacy contact permission to download an archive of the photos, posts and profile information they shared on Facebook.
Other settings will remain the same as before the account was memorialized. The legacy contact will not be able to log in as the person who passed away or see that person’s private messages. Alternatively, people can let us know if they’d prefer to have their Facebook account permanently deleted after death.
When I saw this, I gasped with a combination of glee and horror. Leaving aside that last spine-chilling last sentence — “permanently deleted after death” — as a social media consultant and writer who is very active in the social web, this was an acknowledgment that what we’re doing in the Facebook space goes beyond sharing weird memes, incendiary articles and photos of the same kittens or babies in slightly different positions. And our digital footprint — here, specifically on Facebook — can continue to create impact even after we’re gone.
But how do you select someone to manage the (potentially) thousands of posts you may have made over Facebook in your lifetime? The people who know the medium best might be the best suited to the task, but those people may not be your relatives or your dearest friends. Do you choose someone with the skills to manage content or with the emotional commitment and capacity to tend to that online space forever more? Is it too much to hope for both in one trustworthy human package? Finding a life partner is hard enough…now you have to find an additional Mr. or Ms. Right to partner with you even after your life? (Someday, there’ll be an app for that.)
Has the race to be the designated legacy contact begun? Is this going to be a new source of business for social media consultants (“we’ll manage your web presence while you’re alive, and maintain it after you’re gone”)? Will it be a source of contention in families the way inheritance of physical assets is, or will it turn into a game of “not-it”? (Feeling particularly sorry in advance for whoever I select as my legacy contact, and apologizing to you all in advance in case you’re sixty years in the future, reading this after I’m gone because I’ve selected you.) And what happens to my content when my designated legacy contact dies? Does their legacy contact inherit the burden/responsibility/petri dish of managing my online content, or does my content go to the next person in a succession order that I’ll designate in my internet last will and testament?
Whatever legal, logistical or emotional questions are involved, Facebook is acknowledging that the content we create in the digital space is uniquely ours, and that when we pass on from this planet, we leave these assets behind. While not as important as a finding cure for cancer or parenting a child who might one day bring peace and healing to the world (here’s hoping), content makes an impact and leaves a legacy — and as we take responsibility for selecting an executor for our will or a guardian for the things that mean the most to us, it makes complete sense to designate a trustworthy representative who will treat your online assets with care and respect.
And so my search begins. ☺
(A version of this post appeared on Medium.)
If you watched the Super Bowl, you probably already saw the ad for Jurassic World, the next sure-to-be-a-blockbuster summer movie in a franchise that continues to ask the question, “if we rebuilt the park AGAIN…would it still be a disaster?” and adds the question, “if we created an even deadlier dinosaur than a T-Rex…would that create a safe theme park environment?” While I’m guessing the answer are “yes” and “no,” respectively, from the minute I hear the John Williams score, I’m on board.
But if you’re on the electrified paddock fence about contributing your movie ticket’s cost to creating a blockbuster, Jurassic World wants you: you might not be interested in another dino-disaster flick, but could they interest you in a relaxing trip to the Hilton Isla Nublar, to enjoy the family attractions of their theme park?
Of course, Isla Nublar isn’t a real place. But that hasn’t stopped Jurassic World from launching the story of the film – which isn’t out for another 4 months – through an impressively-detailed website that mimics the life and offerings of a real-life theme park. The site features restaurant menus at the park’s dining establishments, educational materials about the dinosaurs that visitors will encounter, and “live-cam” footage from the park. If you’re really looking for it can you find the link, in tiny print, that says “visit jurassicworldmovie.com.” And if you try to “book” one of their packages – which come in Standard, Family, Adrenaline, Romance and others, each built-out and better-programmed than some conferences I’ve been to – you will get re-routed to Fandango. Otherwise, you can go about your business fantasizing about your luxurious fake-cation.
Jurassic World is creating its narrative’s world through transmedia – creating content across multiple media, in support of a story that will exist or already does exist somewhere else (at least that’s my layperson’s explanation; see here for something “more official“).
Transmedia extends the story and enables more personalized access to the narrative than a one-directional film aimed at an audience in a darkened theater could, and expands the reach of that story using different tools in the storytelling toolkit. Whether it’s webisodes that tell you more about minor characters or deepen historical backstory for a TV show or a peek inside the diary or blog of a character who’s always depicted as scribbling in a notebook, transmedia is a reward for fans who want to know more and a tool to deepen their relationship to the show. It’s like backchannel chatter among those in the know. Sharing information can be a powerful thing that builds trust and investment, creating a proud cohort of evangelists who can represent your brand even when you’re on your lunch break.
It’s become trendy to talk about “storytelling” when it comes to branding. But the word “story” itself doesn’t mean what it classically used to. Now there’s the all-access story, the story-behind-the-story, the context for the story, the story-after-the-story.
The JurassicWorld.com website may still not convince you to see Jurassic World, the movie. But if it convinces you of one thing, let it persuade you to accept that people are learning to expect a narrative that is dynamic, expanding beyond its initially perceived limits. And the most successful brands and organizations will spend the time, creativity and money to build out the universe around the main story in a way that supports their core message, whether it’s donations or dinosaurs.
Comedy as social change? Only in Jerusalem. 🙂 December 21-22 saw the arrival of a group of comedy change-makers from around the world for the premiere Comedy for a Change conference. Originally signed up as an attendee, I was honored that they subsequently hired me as social media manager for the conference – I created and managed the @JJJComedy Twitter for the three weeks before the conference, during the event itself, and for several weeks after.
The brainchild of comedy writer and exporter of Israeli TV formats Omri Marcus, the conference brought to Israel people who had never been there before, to experience different styles of comedy, examine how comedy informs the social and political perspectives, and to participate in an international writers room.
As the social media manager for the conference, I watched the tweets fly fast and furious throughout the day, documenting the unique proceedings as they transpired. The mayor of Jerusalem was interviewed by a foul mouthed puppet (think Avenue Q, but ruder). Participants were treated to an inside scoop of from the writers of the German, American, and Israeli versions of the hit show, “The Office.” Two Canadian comedians talked about their Yiddish-language comedy series, YidLife Crisis. The head of television programs for the BBC spoke about his network, Israel in the news, and the changing face of anti-Semitism in Europe. Session panelists talked about pushing the envelope, the process of producing video, and how social change messages can be embedded in comedic contexts.
The United States, of course, was well-represented. Other comedy professionals hailed from countries as far away as Sweden, Denmark, Hungary, South Africa and Canada; there were also two Muslim comics (from Denmark and Brooklyn), who were a vital component to the “Non-Diplomatic Peace Talks” session (covered by CNN), an experience pairing them with two Israeli political comedians and moderated by a German. (If you pause at 2:00 in the clip, you can spy me in the audience, smiling demurely and looking down at my notebook.)
Check out a sampling of the Tweets and photos from the conference, as rendered through Storify:
We’re all guilty of it, from time to time, trading in rumors, snark and jokes at the expense of others, especially when we think no one’s watching. The fact is, like in Terry Benedict’s casino in Ocean’s 11, on the internet, there’s always someone watching.
Recently, Sony’s Scott Rudin and Amy Pascal found this out firsthand during the massive hack of Sony Pictures, as several of the communications they thought would remain between them went public in a major way, along with thousands of other leaked internal documents. Snarking about colleagues is nothing new; we’ve all been on this e-mail chains with people trying to out joke each other as they poke and prod at the people in power. But in Rudin & Pascal’s case, one of those people in power was the President, and the content was “racially tinged,” as the New York Times put it.
Post-hack, Rudin and Pascal both released statements. Rudin’s read, in part:
“[…] private emails between friends and colleagues written in haste and without much thought or sensitivity, even when the content of them is meant to be in jest, can result in offense where none was intended.”
In addition to the discussion on what constitutes professional behavior in the entertainment industry, and identifying the considerable role that gossip plays, the hack also launched a conversation among journalists about how to handle information resulting from the hack. Several journalists were concerned that the “information” had actually less of a “the public has a right to know” caliber than a salacious “yep, we knew that people in Hollywood talked behind each others’ backs” quality to them – that distinction was the difference for many between feeling obliged to use the information and feeling that using the information would be both gossip and a validation for the hackers’ methods.
There are certain things that are out of our control, especially in this wild world of internet transparency, with endless space in the cloud – wherever that is – to record our most inane or insane moments. But the space between the character we display in our public moments and the way we conduct ourselves online seems to be widening. While we may not be inclined to cease joking about people in power, be they presidents or supervisors or Angelina Jolie or Kevin Hart or parents or siblings, those of us who care about being consistent in our character might want to take an extra look at that email before it’s sent, or that blog post before it’s published, or that Tweet before it’s tweeted.
Are we the people we are in our face-to-face interactions, or are we the people we are in our private communications, when we think no one else is watching? And when we pause before posting, we should think for an extra minute or two (or 60) – is this a statement we want to be associated with our name, not just in a private email but in public?
In other words, let’s hack our own identities – both online and off – to more fully understand how our private correspondence connects to who we are as we walk through the world, both professionally and personally.
When I lived in New York, one of the focal points of my entertainment year was the Israel Film Festival. My friends and I, pre-Hulu, pre-Netflix, pre-much-of-anything-other-than-mainstream-modes-of-entertainment, eagerly anticipated the annual display of Jewiness-on-film meets Zionism, the Jewish geography and Hebrew immersion experience that was the Festival. We all knew when the Festival was happening, where it was happening and what was playing. I remember that most of the shows were sold out well in advance, because of the collective New York Israel-loving-and-missing community, many of us in our twenties. We planned outings, doing dinner or drinks first at a local bar or on several occasions, sinking into New York cliche with frozen hot chocolate at Serendipity, which had the convenience of being nearby the theater.
And all of that was before social media.
Since I moved to LA, I’ve either been out of town for the IFF (my fault, but usually because I’m in Israel), or have been in town but have been unaware that it’s happening. This doesn’t seem possible, as I spend most of the day online and connected to the Jewish world. I follow the IFF on Twitter, and subscribe to their FB page, as well as email blasts from the Jewish Journal and the IAC. This year, one of my friends posted about it on Facebook. But if not for that, I might have woken up someday next week and learned that I had missed it yet again.
Theoretically, in this age of hyper-connectivity, I should have been overwhelmed with communications regarding the IFF, both in advance and once it was underway. So why wasn’t I? Part of the problem is that communications are overwhelming generally – since I rarely pick up a copy of the Jewish Journal and read only selected articles online, it’s not the mainstream media that’s the problem as much as it is the evolving way we consume that information. And it might be, in part, because their social media presence is so minimal and they are failing to mobilize the audience (and their sponsors) as brand ambassadors and PR agents.
Because Facebook is an inexplicable mystery when it comes to assessing the potential for organic reach without advertising (and because they should be advertising to LA Jews and don’t seem to be), let’s take a look at the Twitter account for @israelfilmfest.
Their account, since November 2009, has tweeted 121 times. They have under 1000 followers. Most of the “people” they’re “following” on Twitter aren’t people at all: they’re other Film Festivals (who are not likely to share, retweet or publicize the IFF’s efforts) and organizations (some partners, who should be sharing/retweeting/publicizing, but don’t seem to be). And – most disturbingly – only have tweeted 5 times in the month of October, precisely when tweets should have been, if not fast and furious, then laden with information, tempting offers and tidbits about the festival’s films. The website links to a few pieces about the Festival, but imagine the reach of those pieces expanded by social media…
This advice is unsolicited. But because I love the Festival, I’m sharing some tips about how to do it better next year (or at the other two outings of the festival, upcoming in Miami and New York….but don’t ask me when those are or were, since that info doesn’t seem to be on the IFF website).
1. Use your assets in promoting the festival. The filmmakers. The content of their work. Their actors. People in LA who are Israeli or support Israeli culture. Local kosher/Israeli establishments. Festival partners. Organizations who aren’t financial sponsors, but could be content partners. And the organizers should have shot wide in terms of the angles that could be explored for coverage. For instance:
- People who are in the know about Israeli music get giddy at the fact that Meir Fenigstein founded and runs the Festival, it’s like being in the same room with one of the Beatles. Why isn’t there an article about Poogy/Kaveret, or about the music of Israeli films?
- Fenigstein told a story at the screening of “The Go-Go Boys” about Menahem Golan’s role in suggesting and sponsoring the first IFF. Why wasn’t that a first-person piece (or an interview) in the Jewish Journal, Variety, THR, The Writer’s Guild, the Academy of Motion Picture Arts & Sciences, or EW?
- Cannon Films, the Golan/Globus production company that became huge in the 80s and is the focus of The Go-Go Boys,” producing Death Wish, Bloodsport & Breakin’, must have inspired dozens of filmmakers (in addition to Eli Roth, who is featured in the film). Maybe pitch Quentin Tarantino on writing something about his favorite Cannon Films outing, or invite Eli Roth to introduce the film at the Festival? (They may have, but these are the types of ideas I mea when I say “shooting wide…” in regard to PR.)
2. Enhance your social media presence. Ideally, hire someone (or designate a web-savvy volunteer) to coordinate a multi prong social media approach, including (at minimum) Facebook, Twitter & Instagram. But I know sometimes Jewish nonprofits can’t allocate those funds, in which case less ideal but still a plan, hire a consultant to create a plan for you to implement before during and after the festival. And that’s #3…
3. Create a content plan, including a commitment to Tweeting regularly leading up to and during the festival. In addition to varying the types of content posted (trivia, Q&A about the festival or its films, short video clips, shoutouts to filmmakers, links to purchase etc), this content plan should also clearly identify the goals of each week’s social media outreach. Which week will be primarily about promotion and identifying potential partners/sponsors? Which week will be about getting people in the seats? Which week will be about celebrating the people who come and the energy on-site? (That there are NO PHOTOS on the Photos tab on the website as of November 2 – a week into the festival with almost a week to go – is not a good sign.)
Keeping Twitter current and active on its own (or even using magical Facbeook advertising) isn’t necessarily going to sell out the festival. But today, there are so many (free or mostly free) tools that are available – why not use them?
(If the folks at the IFF want help with this next year, they can feel free to be in touch. I’ll give them a decent rate, I promise. :))
As a producer and consumer of print and online media – and one who subscribes to far too many print magazines, as the pile in my home testifies – I’m always interested when a new magazine perceives a market and emerges. In a world increasingly reigned by “online” and “free,” what goes into the decision to create something new with a paywall that also has a print component (which raises costs considerably)?
I learned about The California Sunday Magazine months ago through some writers’ networks I’m involved with – their goal was to make a beautiful magazine that focused squarely on California (a big state with lots of different areas of industry, so no lack of stories there). And what was interesting to the members of the writers’ network was, unlike most startup magazines, there was no call to submit for free, which usually looks like “you guys, we’re starting a great new magazine – no pay right now, but great exposure when we launch with potential to be assigned paying pieces when we get funded in the next three years…” Writers were promised competitive rates for their work (and the masthead of professional writers and editors speaks to that). What a concept. 🙂
The California Sunday Magazine premiered today, written in a congenial tone, with (not so many – 3 features, five shorts and one “miniseries,” punctuated by “commissioned content” from brands and companies) articles running the gamut from farming to this piece about Anne Rice, author of Interview with the Vampire and so many more novels (who now lives in Palm Desert). It’s currently monthly, although they aim to go twice-monthly, and then eventually weekly. You get 3 articles for free, then they ask for your support. The lowest level of support is $39.99 a year, but print copies will be in “select Sunday copies of the Los Angeles Times, the San Francisco Chronicle, and The Sacramento Bee.” The management promises, “one-hundred percent of your Fan contribution goes directly to writers and artists.” (That’s something.)
What’s “Ranch-Style” Social Media? Good question…well, it has little to do with the creamy dressing that people use to dip hot wings and occasionally vegetables into, and everything to do with the location of my last social media training .
I was honored to have been invited by the folks at See3 Communications to be part of the social media boot camp they were conducting for the Leichtag Foundation, a foundation whose mission it is to honor the legacy of Lee and Toni Leichtag through igniting and inspiring vibrant Jewish life, advancing self-sufficiency and stimulating social entrepreneurship in coastal North San Diego County and Jerusalem. The event was held Monday, September 15, at the Leichtag-run ranch in Encinitas (near San Diego), where a number of social entrepreneurship programs and Jewish organizations also were headquartered under an initiative called the North County Jewish Hub. (You can view tweets, photos & vines from the day at #NCJHub.)
My presentation on Twitter provided some best practices, as well as some examples of what constitutes good engagement (like the @midnight #HashtagWars) and what constitutes a Twitter #fail (for instance, the recent DiGiorno’s #WhyIStayed snafu).
The media session provided lots of hints about how to approach – and most importantly, develop ongoing relationships with – members of the media, to maximize your chances of getting coverage for an event or organization.
Those of us who live in Los Angeles – or anywhere where earthquakes are part of our regular lives – know today’s truth: if it wasn’t confirmed on Twitter and Facebook, it wasn’t really an earthquake. But in their recent coverage of the 20th anniversary of the famous Northridge Earthquake, The Jewish Journal asked me to weigh in on how social media is used during a national disaster of any sort.
After a robust discussion with the reporter about the challenges of relying on social media during an unnamed generic disaster – will there be internet connectivity? how about battery chargers? – we spoke about the social aspects of connection and feeling like you’re not alone. The experience of receiving a literal jolt, some of us home alone or sleeping, startles us into reality – reaching out to others, even to say “did you feel that?” is such an essential and reassuring part of human reconnection. I have found it personally reassuring to watch as people shared stories of where they were, the embarrassing or funny situations that emerged, or jokes about where the quake hit and why.
I’m quoted minimally, but you can read the entire story here.
Mid-January arrived, and with it, the RAVSAK/PARDES Jewish educators’ conference – titled “Moving the Needle,” the content contained inspiring speakers, informative panels, deep dives into practical subject matters and workshops designed to give educators a skills upgrade. I was honored to present “Jewish Geography Goes Digital” to an involved and inquisitive group of Jewish educators from across the country – the interactive skills session featured extensive dialogue with those in the room, facilitated sharing of experience using social media in an educational context, and the introduction of new tools and awareness of social media culture as a way to deepen relationships with constituents.
You can check out my presentation below (and additional presentations are available here). And remember, if you’re interested in a consultation on social media culture or tools, creative content strategy, or communications methods for the digital age, please be in touch and we can discuss the possibilities.
In May, I was invited to London to speak as part of the Jewish Leadership Council’s Lead Division’s newest initiative, Leading In which was created in response to the desire and need for more leadership skills training, expressed by alumni of Lead’s programmes as well as employers within the community. The JLC, in a blog post about the program, explained:
We believe that Jewish communal leaders need both a deep understanding and knowledge of the UK Jewish Community as well as a core range of leadership skills. Leading In consists of regular bi-monthly evening sessions, open to all who are in a leadership position in the community, both lay and professional. Each session will include a leadership skills based session (a choice of three with the option to participate in a fundraising series over several sessions), an opportunity to network and a masterclass with an inspirational, visionary leader.
The event, held at the London Jewish Museum, was attended by 60 lay and professional leaders from more than 30 Jewish communal organizations. Debbie Klein, chair of JW3 (the about-to-launch Jewish Community Centre), gave the opening keynote discussing leadership tips, and participants chose from workshops like, “Inside the mind of a leader” with Jeff Wolfin, “Fundraising” with Jeff Shear (the second in the series), and my session, “Leadership in the Digital Age: Conversing, Commenting and Creating Meaningful Relationships” (available in its entirety – 1 hour, 22 minutes – below.